Returns Policy

Unwanted Items

In the event that you change your mind about a web site purchase, you may return it in its original packaging in an unused condition within 14 days for a refund. However, a 15% handling fee will apply. If the returned item requires repackaging or found to be damaged then an additional charge will be deducted. Please contact us before returning any items on 01525 381111.

Damages or Loss in Transit

If upon delivery of a package the goods have been damaged in transit or short delivered it is your responsibility to inform us within 2 working days of receipt. We will offer you a refund or exchange if goods are returned within 7 working days. Please advise us of the damage before returning the goods. Notification of non-delivery is required within 7 days of invoice date.

Faulty Items

If an item is found to be faulty upon receipt please contact us immediately. We would ask that any goods to be returned are packed adequately to avoid further damage or loss.

Guns Still Under Warranty

Any TECBOND guns still under warranty can be returned to Power Adhesives using the Power Adhesives repair/service exchange form. You then have a choice of having the gun repaired or we will offer you a new gun at a reduced full retail price. Please call our office for more information.

 

Stuck? Call us on 01525 381111, fax 01525 381115 or email sales@directadhesives.co.uk

Direct Adhesives Ltd, Unit 15 Chartmoor Road, Leighton Buzzard, Bedfordshire LU7 4WG

To ask a question: call us on Freephone
0800 085 7548 or 01525 381111

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